UC and voice consulting
Build a communications platform that is supportable, resilient and ready for change.
- Microsoft Teams Phone and Direct Routing architecture
- UCaaS platform assessment and migration strategy
- AudioCodes SBC design, SIP interoperability and security
- Legacy PBX coexistence, rationalisation and retirement
- Number inventory, porting strategy and carrier transition
- Resilience, emergency calling and operational models
Contact centre
Requirements, customer journey design and platform integration across modern CCaaS environments.
- CCaaS discovery and platform selection
- Genesys, NICE, Zoom and voice platform integration
- IVR, routing, recording and analytics
- CRM, workforce and collaboration integration
Typical deliverables
Strategy
Current-state assessment, target architecture and business-aligned roadmap.
Design
HLD, requirements, routing principles, resilience and security decisions.
Migration
Pilot, number-porting waves, testing, cutover and service handover.