Cloud voice transformation
Supported a multi-country move from legacy enterprise telephony to Microsoft Teams, including Direct Routing, SBC integration, carrier coordination and phased migration planning across a large international user base.
Wi-Fi refresh at scale
Contributed to a repeatable programme covering site readiness, predictive wireless design, structured cabling, access-point deployment, validation and remediation across more than 100 locations in multiple countries.
Hybrid voice modernisation
Helped shape a resilient hybrid architecture combining Microsoft Teams, hosted SIP, SBCs and an existing voice platform, with phased DDI migration, documented governance, testing and service handover.
UC and contact centre options
Developed cloud solution options joining Microsoft Teams Phone with modern contact-centre capabilities, open APIs and integration patterns, balancing user experience, resilience and future flexibility.
Teams voice service design
Designed a scalable managed voice approach using Direct Routing, carrier services and structured project governance, with particular focus on migration control, documentation and operational readiness.
Voice portal and automation
Defined a self-service concept for number inventory, routing, users, analytics and alerts across multiple UC and contact-centre platforms, reducing manual service requests and enabling API-led operations.
Engagement descriptions are anonymised and intentionally omit client-identifying information and confidential implementation detail.